Refund & Returns Policy

d3sign.app

Effective Date: 01 February 2026

This Refund & Returns Policy applies to all purchases made through d3sign.app.

By placing an order, you agree to this policy.

1. Customized Products – No Refund Policy

Most products sold on d3sign.app are customized or made-to-order based on your specific design, branding, or personalization requirements.

Because these products are created specifically for you:

• Orders cannot be cancelled once production has started.
• Customized products are non-refundable.
• We do not accept returns for change of mind, incorrect selection, or customer input errors (e.g., spelling mistakes, incorrect phone numbers, wrong logo uploads).

You are responsible for reviewing and approving all customization details before confirming your order.

2. Damaged or Defective Products

We will offer a replacement or refund only if:

• The product arrives physically damaged, or
• The product contains a manufacturing defect, or
• The product does not match the confirmed approved design.

To qualify:

• You must notify us within 48 hours of delivery.
• You must provide clear photo or video evidence of the damage or defect.
• The product must not have been altered or misused after delivery.

If approved, we may:

• Replace the product at no additional cost, or
• Issue a refund to the original payment method.

We reserve the right to determine whether a product qualifies as damaged or defective.

3. Shipping Issues

We are not responsible for:

• Delays caused by shipping carriers
• Incorrect shipping addresses provided by the customer
• Failed delivery attempts due to customer unavailability

If a package is returned due to incorrect information provided by the customer, additional shipping charges may apply.

4. Digital Products & Services

For digital services (including digital business cards, subscriptions, marketing services, or digital upgrades):

• All sales are final.
• No refunds will be issued once services are activated or delivered.

5. Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method.
• Processing time may vary depending on your payment provider.

We are not responsible for delays caused by banks or payment processors.

6. Contact Us

To report damaged or defective products, contact:

admin@d3sign.app

Include:

• Order number
• Full name
• Description of the issue
• Clear photo or video evidence